What will your first shift with Livo be like?
Starting a shift at a new facility always brings some uncertainty: new teams with their own dynamics, routines you do not know yet and spaces that are not familiar to you.
At Livo we understand that feeling, and we know that the quality of a shift starts long before you arrive at the hospital. That is why we have designed an experience so that you feel supported from the moment you pick a shift until you finish your day.
The aim is clear: that you arrive prepared, calm and with all the information you need to work your shift safely and confidently.
| Stage | What Livo does | What you do |
|---|---|---|
| Before applying | Publishes the shift with facility, unit, schedule and exact location | You choose the shift that fits your availability |
| Between applying and confirmation | Checks that your profile meets the requirements of the service | You wait for the facility to confirm |
| Preparation | Sends the facility's PDF, and Lina calls you to go over questions | You read the PDF and ask about anything missing |
| The day of the shift | The facility's team has been told you are coming | You arrive 15 to 30 minutes early and introduce yourself |
| Afterwards | Collects your rating and handles any issue | You rate the experience in the app |
Selection, validation and preparation beforehand
The process starts in the Livo app, where you can explore the available facilities in detail, see their units, the schedules they offer and the exact location. This first step lets you choose shifts that fit your preferences and your availability, avoiding last minute surprises.
Once you request a shift, our internal team reviews your profile to make sure it meets the facility's requirements and that your experience and speciality match the specific needs of the service. This validation is key to ensuring that both sides, the professional and the facility, start out with clear and compatible expectations.
When the hospital confirms you are joining, we start the preparation process, one of the things professionals value most. At this point you receive a complete PDF, put together with each hospital, giving you all the essential information for your arrival.
It includes details such as how to get into the facility, the exact location of the unit, the most relevant internal procedures, how clocking in works if there is such a system, the hospital's most important rules and the key contacts for the start of your day. This document is a tool that lets you picture the setting and helps you arrive with a solid grounding.
A personal welcome and guidance before you arrive
As well as the material beforehand, we believe human support is essential. That is why, once the hospital confirms you are joining, Lina, Livo's virtual assistant, gets in touch with you. This call is not a simple reminder: it is a space for you, so you can calmly ask any question you have and make sure nothing is left up in the air before you arrive.
During this conversation we go over what to bring on the first day, how access works, exactly where to report, the type of unit you will be working in, the particularities of the service and any specific protocol worth reviewing. It is a close, personal contact meant to reinforce your peace of mind and give you the assurance of knowing that someone is guiding you before you get to the facility. Our aim is for you to arrive feeling that you already know part of the way and that you are not on your own in this process.
What to check before you leave home
The facility's PDF and the call beforehand cover all of this, but it is worth having it settled rather than trusting it to memory. Five things:
- Which entrance to use and when it opens. In many hospitals the main door and the staff door are not the same, and at night only one may be in use.
- Exactly where the unit is and how to reach it from that entrance.
- Whether you need to clock in and how. The procedure varies from one facility to another.
- Who your point of contact is on the shift and how to find them when you arrive.
- Whether the facility provides a uniform and a locker, or whether you need to bring your own.
If any of this is still unclear after reading the PDF, the call beforehand is the moment to ask. Settling a question the evening before costs far less than settling it at seven in the morning at a reception desk.
Arriving at the facility and support during the shift
On the day of the shift we recommend arriving 15 to 30 minutes early. That extra time lets you get your bearings, settle in without rushing and start the day calmly. In those first few minutes you can introduce yourself to the team, identify your point of contact, the person who will be there to help with operational or clinical questions, and learn how the unit works. Every service has its own pace and dynamics, and this initial support makes it easier to adapt gradually without feeling under pressure.
The hospital team knows you are coming, so they are aware that it is your first shift and will be ready to receive you. Throughout the day you can ask any question, request guidance on specific procedures or ask for support in finding your way around the facility's circuits.
This gradual integration is key to making sure you work safely and confidently even in a setting that is still new to you. Our aim is for you to feel you have clear support both operationally and clinically, so you can focus on what you do best: caring.
Ending the shift and follow up
At the end of the day, you can rate your experience directly in the app. This rating has an essential purpose: it helps us improve continuously and lets us identify which facilities offer a better experience, where processes need strengthening and which aspects professionals value most. It also helps us support hospitals in their own improvement, encouraging clearer, smoother relationships based on real data.
As for payment, the pay for the shift is settled at the end of the month or at the beginning of the next, always following each hospital's own system. And if any issue or question comes up during or after the shift, you can contact us and we will help you resolve it quickly and transparently.
Frequently asked questions
How early should I arrive at the facility?
Between 15 and 30 minutes. That margin lets you find your way without rushing, introduce yourself to the team and identify your point of contact before the shift starts.
Does the facility's team know it is my first shift there?
Yes. The facility is informed that you are coming and that it is your first shift in that unit, so the welcome is prepared for that.
What is the facility's PDF and when does it arrive?
It is a document produced together with each hospital that you receive when the facility confirms your placement. It covers access details, the exact location of the unit, the most relevant internal procedures, how clocking in works if it applies, the hospital's rules and the key contacts.
Who do I talk to if something comes up during the shift?
Your point of contact in the unit, the person designated to resolve operational or clinical questions. If the issue goes beyond the shift, you can contact Livo during or afterwards.
When does the shift get paid?
The facility pays following its own system, usually at the end of the month or the start of the next.
What is the rating I leave at the end used for?
To identify which facilities offer a better experience and where processes need reinforcing. It is also what lets Livo support hospitals in improving with real data rather than impressions.